Refund policy

Return & Refund Policy

At [ShopCart24], customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help. Please read our Return & Refund Policy below.

Return Eligibility

To be eligible for a return, your item must:

Be returned within [10 DAYS] of the delivery date.
Be unused, unworn, and in its original condition.
Include all original packaging, tags, accessories, manuals, and proof of purchase.
Not show signs of misuse, damage caused by the customer, or unauthorized modifications.

Items that do not meet these conditions may not qualify for a return or refund.

Return Process

To initiate a return, please contact our Customer Support team at with:

Your Order Number
Reason for the return
Photos of the product (if damaged, defective, or incorrect)

Once your request is reviewed and approved, we'll provide you with return instructions.

Refund Process

After we receive and inspect your returned item, we'll notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within [5 Days]. Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

Shipping charges (if applicable) are generally non-refundable unless the return is due to our error.

Exchanges

If you received a damaged, defective, or incorrect item, we'll gladly offer an exchange, subject to product availability.

To request an exchange, contact us at within [10 DAYS] of receiving your order.

If the requested replacement is unavailable, you may choose a refund or store credit, where applicable.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please notify us within [10 DAYS] of delivery.

Please include:

Your Order Number
Clear photos of the product and packaging
A brief description of the issue

We'll review your request promptly and arrange a replacement or refund where appropriate.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

Personal care and hygiene products
Beauty and cosmetic products that have been opened or used
Customized or personalized items
Gift cards
Digital products or downloadable content
Perishable goods
Items marked as "Final Sale" or "Non-Returnable"

Return Shipping Costs

If the return is due to a damaged, defective, or incorrect item sent by us, [ShopCart24] will cover the return shipping costs.

For returns due to a change of mind or any reason not related to our error, the customer is responsible for the return shipping costs unless otherwise stated.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.